Homebuilder Ratings & Reviews

The Jones Company Reviews

881 Homeowner Reviews Completed Jul 2020 - Jan 2022

Overall Satisfaction

4.2
Customers' overall satisfaction
4.1
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Mt. Juliet, TN, on Jan 22, 2022

Our 90 warranty list was addressed with us 2 months late and they came out one time to fix one problem and have not any response in almost two weeks on the remaining items on the list

2.0
Verified Homeowner
Mt. Juliet, TN, on Jan 21, 2022

[name removed], our builder, was spectacular. He built both of our homes in [name removed] and he was always great to work with and did an excellent job. Also your sales team, [name removed] for this house and [name removed] for our last house, was easy to work with and provided excellent information and worked with us in the process. Your team here at [name removed] [name removed] has been excellent.

4.2
Verified Homeowner
Mt. Juliet, TN, on Jan 20, 2022

The Builders Commit a Lot of things to be taken care after close, but seldom do it.

3.6
Verified Homeowner
Mt. Juliet, TN, on Jan 19, 2022

We loved our builder, [name removed]. He was amazing to work with, as was [name removed] who worked closely with him. I have no complaints about the quality of our home. [name removed] answered any questions we had promptly and thoroughly. He made sure we understood every part of the process and encouraged us to voice any concerns. The building process was the best part of the experience, and they are the reason I would recommend a [name removed] home. The design appointment was great. I'm glad [name removed] encouraged us to go as many times as we needed beforehand. It would have been quite stressful without doing that. We felt confident in my choices, and it was important to me that I didn't feel like we were making a rushed decision. Hands down the worst part of the process was dealing with the sales team, specifically [name removed]. 10 months later I am still seething from my phone conversation with her. Technically that happened before contract, but there’s a problem when the worst part of the buying something is interacting with the person who is supposed to be selling it to you. We only moved forward with the process because of the people in the neighborhood – the community made us want to live here. That’s because of the neighbors (most of them) and not the company. We sucked it up and did what was best for our kid.

4.5
Verified Homeowner
Mt. Juliet, TN, on Jan 17, 2022

Small changes were not accomodated. Although, I understand that it was communicated before hand but this small changes can considered for new home buyers.

4.9
Verified Homeowner
Mt. Juliet, TN, on Jan 16, 2022

There was some misrepresentation of the actual property lines from the plat. I did not find out about this until my first walk through! I’m a little disappointed in this.

4.9
Verified Homeowner
Mt. Juliet, TN, on Jan 16, 2022

[Translated from AR] When contracting, the price of the house is suitable, and when transferring, the price of the house is much higher

4.8
Verified Homeowner
Mt. Juliet, TN, on Jan 16, 2022

[name removed] and [name removed] were phenomenal

4.9
Verified Homeowner
Hendersonville, TN, on Jan 15, 2022

I didn't like being unable to add options after a certain date. I felt like there was little flexibility. After purchasing I have found numerous small things that were left out or not completed well. Examples: a nail hammered through the bolt hole on one of the exterior doors so the bolt doesn't fully close; no caulking above the shower/tub stall; lots of large sticks, stones, and nylon strings in the ground of the yard; and no door stop in one bathroom. I understand that these things can be addressed with the 90 day warranty request process. I was impressed by [name removed], the building supervisor's promise to add a handrail in the garage entry for my wife to use and for his attention to other requests we made for adjustments. He really made us feel like we were important to him. I also was impressed that [name removed] took care of some things almost immediately for us, even though they weren't listed on the final walk-through list.

4.9
Verified Homeowner
Mt. Juliet, TN, on Jan 14, 2022

Loved [name removed] in the office, always delightful and helpful. Answered all our questions. I would have liked to have been asked if I wanted a gas line ran for my dryer, I thought it would come that way since I paid for gas appliances. It was an expensive and horrible process to have it added after the fact. Now after being in the home I’m noticing small things that weren’t done correctly but I understand how hard these guys are working to get these home finished. Just a little more attention to detail would have been nice. Overall between customer service and quality of home I’d say 8/10.

4.6
Verified Homeowner

Builder Profile

Building homes since 1927 The Jones Company story began in 1927 with the founder of The Jones Company, John E. Jones. In 1961 John’s son, Bob, purchased The Jones Company from his father. Bob Jones and his partner, Howard Chilcutt, led The Jones Company to much success, growing the company and building homes for over 15,000 families.

In 2003 Centex purchased The Jones Company’s St. Louis division from Bob and Howard. Then, in 2005 Howard founded Consort Homes in St. Louis. Ken Stricker, who was former President of The Jones Company in St. Louis, now serves as President of Consort Homes in St. Louis, and The Jones Company of Tennessee in Nashville, today. Today, The Jones Company of Tennessee is still owned by the Chilcutt and Jones families.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.