Top Homebuilder Ratings & Reviews

The Jones Company

Harvest Point

34 Homeowner Reviews Completed Mar 2020 - Apr 2021

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Home Personalization Experience

4.4

Lender Experience

4.7

Construction Experience

4.4

Customer Care Experience

4.5

Home Readiness

4.5

Installation & Workmanship

4.5

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Spring Hill, on Jan 29, 2021

We have enjoyed the home and have had only minor issues as one would with any new construction. [name removed](sales) has been fantastic!!!! [name removed] and the warranty group have delivered own their commitments and have been great to work with. We would recommend The [name removed] Company to everyone building any home in their area/ They are good people!

4.8
Verified Homeowner

Customer Care Team

The Jones Company

Feb 02, 2021

Wonderful! We are so happy that you love your new Jones home! Thank you for your feedback and we are so grateful that you trusted us with your new home. Welcome to the Jones family...we hope you're happy there for many years to come!

Spring Hill, TN, on Feb 15, 2021

Pricing was wrong, countless mistakes on paperwork, miscommunication (or lack thereof), no enough time during design studio and the customer service was absolutely horrendous. Had to beg [name removed] sales agent for feedback and updates multiple times. Communication between lender and [name removed] was almost non-existent. Made me go back and pay more money up front for upgrades they "forgot" about. It was the worst experience ever. Superintendent [name removed] argued with me and got very confrontational with me at the blueprint meeting just because I was "asking too many questions". Unbelievable. Countless construction mistakes, trash buried everywhere all around my yard, in the dirt, under the home etc. Worst build quality I myself or anyone in my family has ever seen. Things are uneven, massive nails sticking out the carpets, paint job is abhorred, tile work messy, flaws flaws flaws.

1.6
Verified Homeowner
Spring Hill, on Mar 27, 2021

I have no warranty. I bought a model homr

4.0
Verified Homeowner
Spring Hill, on Jan 08, 2021

Weekly updates and possible changes b4 drywall inspection

4.3
Verified Homeowner

Customer Care Team

The Jones Company

Feb 02, 2021

Thank you for your 4.3 star review! We hope you are happy in your new Jones home for many years to come!

Spring Hill, TN, on Feb 08, 2021

It was hassel free and every question that I had was answered. My expectations we 100% met.

5.0
Verified Homeowner
Spring Hill, on Feb 26, 2021

Several issues have arisen since we closed on the house. The response has consistently been to call the electrical company, whomever. Most things we are saving up until our one year review/fix-it session. While I realize it is now our house instead of The [name removed] Company's, it's somewhat frustrating that we are having to do the legwork to get things corrected.

2.7
Verified Homeowner
Spring Hill, TN, on Jan 29, 2021

The [name removed] Company were great throughout the process of communicating with us on the progress of our home. From our sales representative to our GC and beyond, folks were quick to follow up and help out when the need arose.

4.7
Verified Homeowner

Customer Care Team

The Jones Company

Feb 02, 2021

Thank you so much! We are so happy that you're so happy with your new Jones home! Welcome to the family...we wish you many years of happiness in your new home!

Spring Hill, on Feb 13, 2021

They have always been courteous and timely responding. Whichever sub-contractor used for our wood-burning fireplace has STILL yet to call me about when they will put the new extended chimney pipe on (this is after about3-4 requests on the status of it).

4.2
Verified Homeowner
Spring Hill, on Aug 29, 2020

[name removed] much to warranty. Well built home

5.0
Verified Homeowner
Spring Hill, TN, on Jan 10, 2021

The sales staff was very friendly, helpful, and available to answer questions. The process was straightforward and clear. During the initial walk through, they were thorough in pointing out paint touch up, etc. My home inspector said the house is very well built.

4.8
Verified Homeowner

Customer Care Team

The Jones Company

Feb 02, 2021

Wonderful to hear! Thank you for you kind words...and your confidence in us to build your home! We hope that you are happy in your new home for many years to come! Congrats!

Spring Hill, on Jul 30, 2020

Length of time of response

3.7
Verified Homeowner
Spring Hill, TN, on Nov 30, 2020

The very well laid out process.

5.0
Verified Homeowner
Spring Hill, on Jul 27, 2020

Slow response

4.2
Verified Homeowner

Customer Care Team

The Jones Company

Aug 07, 2020

Thank you for your review. Congratulations on your new home. We will look into more details within your survey to see how we can improve.

Spring Hill, TN, on Nov 09, 2020

My wife and I never got a house built before so the process was completely new to us. Working with the [name removed] company team was amazing from the first person we spoke to ([name removed]) at [name removed] [name removed] in Springhill Tn to the builder supervisor [name removed] it was unexceptional service and communication from beginning to end. Any concerns we had we addressed and they were talked about and taken care of in a quickly manor. We will always be a [name removed] company customers for life. We will sell and build another home in the near future. Keep up the great work 5 STARS

5.0
Verified Homeowner
Spring Hill, on Jul 22, 2020

We have loved everything have had no problems with the warranty or customer care.

5.0
Verified Homeowner

Customer Care Team

The Jones Company

Aug 07, 2020

So happy to hear that you had a great experience and hope you enjoy your new home for years to come!

Spring Hill, TN, on Nov 06, 2020

Very honest about everything and kept us informed on the progress ??

4.5
Verified Homeowner
Spring Hill, TN, on Sep 28, 2020

The communication was great.

4.4
Verified Homeowner

Customer Care Team

The Jones Company

Oct 23, 2020

Wonderful news! Thank you for your review...welcome to the family! We hope you enjoy your new home for many more years!

Spring Hill, TN, on Aug 19, 2020

Enjoyed the build process; it was fun and we learned a lot.

4.9
Verified Homeowner

Customer Care Team

The Jones Company

Sep 08, 2020

That's wonderful to hear! Thank you for your trust in us to build your new home...we hope you enjoy many more years of happiness there...welcome to the family!

Spring Hill, TN, on Apr 27, 2020

Working with [name removed] (our [name removed] rep) and [name removed] (builder)

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Spring Hill, TN, on Feb 15, 2021

Pricing was wrong, countless mistakes on paperwork, miscommunication (or lack thereof), no enough time during design studio and the customer service was absolutely horrendous. Had to beg [name removed] sales agent for feedback and updates multiple times. Communication between lender and [name removed] was almost non-existent. Made me go back and pay more money up front for upgrades they "forgot" about. It was the worst experience ever. Superintendent [name removed] argued with me and got very confrontational with me at the blueprint meeting just because I was "asking too many questions". Unbelievable. Countless construction mistakes, trash buried everywhere all around my yard, in the dirt, under the home etc. Worst build quality I myself or anyone in my family has ever seen. Things are uneven, massive nails sticking out the carpets, paint job is abhorred, tile work messy, flaws flaws flaws.

1.6
Verified Homeowner
Spring Hill, TN, on Feb 08, 2021

It was hassel free and every question that I had was answered. My expectations we 100% met.

5.0
Verified Homeowner
Spring Hill, TN, on Jan 29, 2021

The [name removed] Company were great throughout the process of communicating with us on the progress of our home. From our sales representative to our GC and beyond, folks were quick to follow up and help out when the need arose.

4.7
Verified Homeowner
Spring Hill, TN, on Jan 10, 2021

The sales staff was very friendly, helpful, and available to answer questions. The process was straightforward and clear. During the initial walk through, they were thorough in pointing out paint touch up, etc. My home inspector said the house is very well built.

4.8
Verified Homeowner
Spring Hill, TN, on Nov 30, 2020

The very well laid out process.

5.0
Verified Homeowner
Spring Hill, TN, on Nov 09, 2020

My wife and I never got a house built before so the process was completely new to us. Working with the [name removed] company team was amazing from the first person we spoke to ([name removed]) at [name removed] [name removed] in Springhill Tn to the builder supervisor [name removed] it was unexceptional service and communication from beginning to end. Any concerns we had we addressed and they were talked about and taken care of in a quickly manor. We will always be a [name removed] company customers for life. We will sell and build another home in the near future. Keep up the great work 5 STARS

5.0
Verified Homeowner
Spring Hill, TN, on Nov 06, 2020

Very honest about everything and kept us informed on the progress ??

4.5
Verified Homeowner
Spring Hill, TN, on Sep 28, 2020

The communication was great.

4.4
Verified Homeowner
Spring Hill, TN, on Aug 19, 2020

Enjoyed the build process; it was fun and we learned a lot.

4.9
Verified Homeowner
Spring Hill, TN, on Apr 27, 2020

Working with [name removed] (our [name removed] rep) and [name removed] (builder)

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Spring Hill, on Mar 27, 2021

I have no warranty. I bought a model homr

4.0
Verified Homeowner
Spring Hill, on Feb 26, 2021

Several issues have arisen since we closed on the house. The response has consistently been to call the electrical company, whomever. Most things we are saving up until our one year review/fix-it session. While I realize it is now our house instead of The [name removed] Company's, it's somewhat frustrating that we are having to do the legwork to get things corrected.

2.7
Verified Homeowner
Spring Hill, on Feb 13, 2021

They have always been courteous and timely responding. Whichever sub-contractor used for our wood-burning fireplace has STILL yet to call me about when they will put the new extended chimney pipe on (this is after about3-4 requests on the status of it).

4.2
Verified Homeowner
Spring Hill, on Aug 29, 2020

[name removed] much to warranty. Well built home

5.0
Verified Homeowner
Spring Hill, on Jul 30, 2020

Length of time of response

3.7
Verified Homeowner
Spring Hill, on Jul 27, 2020

Slow response

4.2
Verified Homeowner
Spring Hill, on Jul 22, 2020

We have loved everything have had no problems with the warranty or customer care.

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Spring Hill, on Jan 29, 2021

We have enjoyed the home and have had only minor issues as one would with any new construction. [name removed](sales) has been fantastic!!!! [name removed] and the warranty group have delivered own their commitments and have been great to work with. We would recommend The [name removed] Company to everyone building any home in their area/ They are good people!

4.8
Verified Homeowner
Spring Hill, on Jan 08, 2021

Weekly updates and possible changes b4 drywall inspection

4.3
Verified Homeowner