Top Homebuilder Ratings & Reviews

The Jones Company

The Crest At Ladd Park

11 Homeowner Reviews Completed Mar 2020 - Sep 2020

Overall Satisfaction

4.5
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.7

Lender Experience

4.4

Construction Experience

4.3

Customer Care Experience

4.6

Home Readiness

4.4

Installation & Workmanship

4.3

Community Profile

The Jones Company logo
Building homes since 1927 The Jones Company story began in 1927 with the founder of The Jones Company, John E. Jones. In 1961 John’s son, Bob, purchased The Jones Company from his father. Bob Jones and his partner, Howard Chilcutt, led The Jones Company to much success, growing the company and building homes for over 15,000 families.

In 2003 Centex purchased The Jones Company’s St. Louis division from Bob and Howard. Then, in 2005 Howard founded Consort Homes in St. Louis. Ken Stricker, who was former President of The Jones Company in St. Louis, now serves as President of Consort Homes in St. Louis, and The Jones Company of Tennessee in Nashville, today. Today, The Jones Company of Tennessee is still owned by the Chilcutt and Jones families.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Franklin, TN, on Sep 10, 2020

Everyone was very professional. Even though we were not able to be here for the majority of the time while our house was being built, we had great communication from [name removed] and all questions as answered. Once here In early July is when we were able to see the quality builder we chose. [name removed] and his team have been very helpful.

4.9
Verified Homeowner
Franklin, TN, on Jul 25, 2020

Still waiting for Corporate to address some issues after closing. Overall a nice home but need to catch issues before closing or else delays with resolution

4.2
Verified Homeowner

Customer Care Team

The Jones Company

Aug 07, 2020

Thank you for your feedback...we hope to resolve any outstanding items quickly and cheerfully! We hope you enjoy your home for many years to come!

Franklin, TN, on Jun 29, 2020

Time to start the construction from sign the contract took long time (4months) and construction progress communication could have more detailed.

4.6
Verified Homeowner
Franklin, TN, on Jun 08, 2020

Watching the house come together & seeing the progress each week.

4.1
Verified Homeowner
Mt. Juliet, TN, on May 29, 2020

Megan in the sales office was extremely helpful in the process

4.6
Verified Homeowner
Franklin, TN, on Mar 16, 2020

Everything they said they would do they have done. The home is well built and they care about the quality of their product.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Franklin, TN, on Sep 10, 2020

Everyone was very professional. Even though we were not able to be here for the majority of the time while our house was being built, we had great communication from [name removed] and all questions as answered. Once here In early July is when we were able to see the quality builder we chose. [name removed] and his team have been very helpful.

4.9
Verified Homeowner
Franklin, TN, on Jul 25, 2020

Still waiting for Corporate to address some issues after closing. Overall a nice home but need to catch issues before closing or else delays with resolution

4.2
Verified Homeowner
Franklin, TN, on Jun 29, 2020

Time to start the construction from sign the contract took long time (4months) and construction progress communication could have more detailed.

4.6
Verified Homeowner
Franklin, TN, on Jun 08, 2020

Watching the house come together & seeing the progress each week.

4.1
Verified Homeowner
Mt. Juliet, TN, on May 29, 2020

Megan in the sales office was extremely helpful in the process

4.6
Verified Homeowner
Franklin, TN, on Mar 16, 2020

Everything they said they would do they have done. The home is well built and they care about the quality of their product.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet