Top Homebuilder Ratings & Reviews

Woodside Homes

Passages At The Cove

91 Homeowner Reviews Completed Dec 2018 - Jun 2020

Overall Satisfaction

4.6
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

4.9

Construction Experience

4.5

Customer Care Experience

4.8

Home Readiness

4.4

Installation & Workmanship

4.4

Community Profile

 


 

Passages at The Cove is a beautiful upscale neighborhood consisting of six new home plans ranging in size from 1,500 to 2,516 square feet. These new homes in Las Vegas feature covered patios and modern designs with the latest technology in energy efficiency to create a home with lasting value for you and your family. Passages at The Cove is located within the Southern Highlands Master Plan. Southern Highlands is an exclusive community nestled in the scenic foothills of Las Vegas, along the I-15 just 15 minutes from the Strip and surrounding the acclaimed Southern Highlands Golf Club. The setting is ideal for families and couples, with something for everyone. Residents have access to a community pool, play area and BBQ, plus gorgeous parks and trails and large amounts of outdoor space throughout Southern Highlands. Outstanding public and private schools, fun events, world-class golf, boutique shopping and dining options. Come see why Southern Highlands is so cool!


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Las Vegas, on May 25, 2020

They are always keeping in touch as far as how is the home, etc.

5.0
Verified Homeowner
Las Vegas, on May 21, 2020

So user friendly!! We have never experienced this level of customer service,in any department of Woodside,nothing compares. Extremely quick responses too,even during a pandemic! I can't even get ahold of my bank right now ???????

5.0
Verified Homeowner
Las Vegas, on May 11, 2020

[name removed] customer service we received was outstanding! We truly appreciated the assistance from [name removed], [name removed], [name removed] and [name removed] (sorry, we don't remember last names). They truly went beyond the call!

4.0
Verified Homeowner
Las Vegas, on May 06, 2020

[name removed] quality of this home is crap. At 400k you would think Woodside would take the time to build a quality home. [name removed] has been working with us to help correct all the quality issues.

3.2
Verified Homeowner

Customer Care Team

Woodside Homes

May 06, 2020

Thank you for your feedback. We want to understand where you feel the quality of your home is less than what it should be. Our Customer Care Team will reach out to you if they haven't already done so.

Las Vegas, on Apr 26, 2020

Have not been able to experience

2.5
Verified Homeowner
Las Vegas, on Mar 24, 2020

We have recently been assigned a new customer care rep. He seems to want to help.

1.6
Verified Homeowner
Las Vegas, on Feb 25, 2020

Everything

5.0
Verified Homeowner
Las Vegas, on Oct 25, 2019

customer service

4.6
Verified Homeowner
Las Vegas, on Oct 06, 2019

Woodside met every commitment and promise made to us. There were discounts on because I was a military veteran àND the developer included a discount. [removed] Woodside staff were very knowledgeable and professional especially [removed] and [removed].

5.0
Verified Homeowner
Las Vegas, on Aug 26, 2019

From the very beginning process dealing with the sales agent, [removed] to the superintendent to dealing with warranty repairs with [removed] the process has been amazing. [removed] has been so responsive to make appointments to resolve any issues, very pleasant to deal with and always follows up to make sure everything was handled. We are so impressed.

4.9
Verified Homeowner
Las Vegas, on Aug 25, 2019

[removed] the representative was amazing. Extremely professional and what was most important was his respect to home owners & property- very trustworthy.

4.9
Verified Homeowner
Las Vegas, on Aug 22, 2019

Great experience great staff very professional from sales office, design center and to construction management these group of people are amazing!

4.9
Verified Homeowner
Las Vegas, on Aug 22, 2019

A brand new home is very nice

4.1
Verified Homeowner
Las Vegas, on Aug 06, 2019

[removed] gave great customer service. I am still working with contractors to get things fixed

4.2
Verified Homeowner
Las Vegas, on Jul 29, 2019

Warranty repair process and working with [removed].

4.2
Verified Homeowner
Las Vegas, on Jul 29, 2019

Entire experience

4.8
Verified Homeowner
Las Vegas, on Jul 25, 2019

All the help from

5.0
Verified Homeowner
Las Vegas, on Jul 20, 2019

Job site personnel ([removed]) was accessible, knowledgeable, and helpful.

3.5
Verified Homeowner
Las Vegas, on Jul 13, 2019

They have been very responsive and gets back to me right away whenever I contact them. They have been very respectful and professional by coming on time and evaluating/resolving issues in the right amount of time.

5.0
Verified Homeowner
Las Vegas, on Jul 09, 2019

[name removed] customer is excellent

5.0
Verified Homeowner
Las Vegas, on Jul 09, 2019

When people eventually come out, they do fix the issue

4.2
Verified Homeowner
Las Vegas, on Jul 02, 2019

[removed], our service contact is very pleasant and prompt at getting things done right.

5.0
Verified Homeowner
Las Vegas, on Jul 02, 2019

[removed] and [removed] have been the most wonderful people to work with

5.0
Verified Homeowner
Las Vegas, on Jul 01, 2019

Everyone that I met was very nice and very helpful especially my sales person.

5.0
Verified Homeowner
Las Vegas, on Jun 27, 2019

friendly

5.0
Verified Homeowner
Las Vegas, on Jun 26, 2019

Very courteous, each question asked were answered to our satisfaction. Mr [removed] showed us room by room and and how to cars for switches and different controls. We had a chipped bathroom mirror and it was quickly replaced. Mr [removed] knows how to take good care of peoples needs. Very reliable.

4.8
Verified Homeowner
Las Vegas, on Jun 14, 2019

[name removed] personal attention we received was amazing. I didn't feel like a number...I felt like a person

5.0
Verified Homeowner
Las Vegas, on Jun 09, 2019

House was turned over to us as promised. Realtor and construction supervisor were both courteous and professionals in their field of expertise.

5.0
Verified Homeowner
Las Vegas, on Jun 08, 2019

They handle immediately

4.9
Verified Homeowner
Las Vegas, on May 25, 2019

We appreciated the utmost care and consideration we received from [removed] throughout the entire transaction. Since we were moving from Hawaii, she went beyond the call and handled everything long distance very well.

5.0
Verified Homeowner
Las Vegas, on May 08, 2019

This was the greatest home buying process experience! From the initial viewing of the model houses and signing a contract. [removed] did an amazing job. She was very professional in communicating the various schedules and flexing to our needs. She always made herself available to answer any questions and collaborating with the builder. When the house is ready for the frame walk and the final walk. [removed] was very professional going through everything and making sure we were happy to call the house, our home. He always maintained a “yes” attitude, even though our demanding request. He’s very good in coordinating our standards to his team and getting things done in our expected time frame. Lastly, after delivery, we noticed a crack in the granite counter top in the master bathroom. We contacted [removed] and he promptly scheduled a visit. [removed] arrived with a very positive attitude and promptly coordinated the replacement of the counter top. During the replacement, [removed] came in before to prepared everything and afterward, he cleaned and put all the stuff away nicely! Overall, the quality and experience we've received from [removed], [removed], and [removed] was top notch!! We're very happy with our Woodside quality home and I would recommend this builder to all my friends and family. Thanks for going above and beyond to make sure we've received the best service and making the house, our new home!! :)

5.0
Verified Homeowner
Las Vegas, on Apr 30, 2019

[removed] quality of the house is amazing.

5.0
Verified Homeowner
Las Vegas, on Apr 18, 2019

[removed] professionalism of the staff.

4.7
Verified Homeowner
Las Vegas, on Apr 16, 2019

[removed] was such a pleasure to work with

4.9
Verified Homeowner
Las Vegas, on Apr 09, 2019

Staff particularly [removed], [removed] & [removed] were very helpful and treated us with the utmost respect. Woodside Homes should be proud of these professional workers.

4.7
Verified Homeowner
Las Vegas, on Apr 09, 2019

Customer service has been excellent. Quality of workmanship is horriffic.

3.9
Verified Homeowner

Customer Service Team

Woodside Homes

Nov 25, 2019

We apologize that you feel this way. It's important for us to be aware of the work of our contractors and we are on the job site often enough to do that. We'd like to understand more about your situation, so our Customer Care Team will reach out to you.

Las Vegas, on Apr 07, 2019

[removed] design of the house

4.7
Verified Homeowner
Las Vegas, on Mar 26, 2019

[removed] builder was helpful and was a great support system through the building process.[removed] builder also provided continuous support throughout the year I have owned the home. There is nothing structurally or layout wise we would change. We love our home.

5.0
Verified Homeowner
Las Vegas, on Mar 26, 2019

[removed] sales representative ([removed]), the associates at the design center, and even the superintendent [removed] was so understanding and accommodating. [removed] home itself is great and can’t be happier but the experience of buying a new home and the 6 month anticipation of getting it done, all the people that worked with me were so amazing. Top notch.

4.9
Verified Homeowner
Las Vegas, on Mar 26, 2019

Every time I’ve submitted a repair request they are very quick to respond and schedule the appointment. [removed] has been so great to deal with. Very impressed by the professionalism by Woodside.

5.0
Verified Homeowner
Las Vegas, on Mar 25, 2019

Things get fixed quickly

5.0
Verified Homeowner
Las Vegas, on Mar 23, 2019

[removed] was an absolute pleasure to work with throughout the entirety of this process. I am a remote owner living in the Dallas-Ft Worth area and she kept me up to speed at all times. A real pro.

4.5
Verified Homeowner
Las Vegas, on Mar 12, 2019

Customer service

4.6
Verified Homeowner
Las Vegas, on Mar 03, 2019

Convenience.in electronics transactions due to distance

4.7
Verified Homeowner
Las Vegas, on Mar 02, 2019

Ready to move in.

5.0
Verified Homeowner
Las Vegas, on Feb 21, 2019

[removed] people who supported us (the Woodisde Agents) were wonderful. That was what we liked best.

5.0
Verified Homeowner
Las Vegas, on Feb 13, 2019

Wonderful

5.0
Verified Homeowner
Las Vegas, on Jan 27, 2019

Luxury

4.8
Verified Homeowner
Las Vegas, on Jan 24, 2019

[removed] helpfulness of the sales team is unmatched.

4.5
Verified Homeowner
Las Vegas, on Jan 19, 2019

Going above and beyond of all the people who made sure we have a very nice home. From sales to construction manager, everyone has been very accommodating. Now I have not tried the customer service yet, so I will not comment on that for now.

4.9
Verified Homeowner
Las Vegas, on Jan 17, 2019

Warranty service, was clearly explained in the handout given, verbally and in written words. All the point of contacts in case of emergency. it;s not like when the house got turned over, that whatever happens, that it's my own problem to solve.[removed] builder shows they care and will not leave us behind. As far as customer service is concerned, I would like to thank Ms [removed],. She is a very kind, very nice lady who took good care of me from the start to finish. We had great communication either by text , email or phone call. I sure appreciate also Mr [removed] and his assistant Mr [removed] for their great customer service support.

5.0
Verified Homeowner
Las Vegas, on Dec 24, 2018

[name removed] sales staff

4.6
Verified Homeowner
Las Vegas, on Dec 13, 2018

My sales [removed], [removed], was amazing and so great to work with throughout the entire process. Move in was very smooth also. Everything was so easy and stress free.

5.0
Verified Homeowner
Las Vegas, on Dec 08, 2018

They always got back to me within a day and they showed up in the time frame they gave to me.

4.9
Verified Homeowner
Las Vegas, on Nov 27, 2018

[removed] sales rep [removed] was the only person that made this experience better, she was involved and had to resolve all issues even when they were not in her jurisdiction. I would recommend [removed] to help anyone looking for a home.

3.2
Verified Homeowner
Las Vegas, on Nov 05, 2018

[name removed] sales person was very knowledgeable and thorough

3.8
Verified Homeowner
Las Vegas, on Oct 30, 2018

there was nothing to "like best" - the personnel are uncaring and most unable to assist without having to call and ask. So much time goes by they forget to call back- mostly describes the "sales agents". They are merely and ONLY home buyer Order Takers. [removed] model in use with having Order Takes having to field CONSTRUCTION questions is ridiculous. Weekly construction updates took the form of phone calls to wife or i during middle of day, some a tex to our and not other, sometimes an email. Who knew what or when to expect and 50% of the time when Thurs rolled around i had to ask for it.

2.8
Verified Homeowner
Las Vegas, on Oct 29, 2018

[removed] was great and so was [removed]

3.5
Verified Homeowner
Las Vegas, on Oct 04, 2018

I have not had any issues with the home, I have been very satisfied with the service and the overal support from all parties.

5.0
Verified Homeowner
Las Vegas, on Sep 18, 2018

[removed], is the best home seller I ever met in my life. She is an outstanding lady to talk yo, everything was well explained AND SHE ALWAYS KEPT ME UP TO DATE DATE WITH WHAT IS HAPPENING , PROGRESS, REALTOR, LENDER, CONNIE IS THE BEST.....she connected me to those people real well....if [removed] dont call, she always kept me up to date thru text messages. A real busy lady

5.0
Verified Homeowner
Las Vegas, on Sep 08, 2018

Honestly only part that was pleasantly were the sales Associates in the model homes

3.4
Verified Homeowner
Las Vegas, on Sep 01, 2018

[removed] overall customer service I have received from everyone I have met during the process of purchasing my home has been great!

5.0
Verified Homeowner
Las Vegas, on Aug 13, 2018

Everyone was very helpful and informative

4.7
Verified Homeowner
Las Vegas, on Jul 21, 2018

the foreman [removed]

3.9
Verified Homeowner
Las Vegas, on Jun 01, 2018

As a teacher, I am a people person, therefore, what I liked best about the purchase experience with Woodside Homes was the individuals at the office; I was very pleased with the help my family and I received from [removed] and [removed]; they were very helpful through the process, and they continue to help us 30 days after closing. Their attention to detail and relentless commitment to their customers is beyond extraordinary.

5.0
Verified Homeowner
Las Vegas, on May 29, 2018

[removed] was fabulous. She always put us at ease and is a real professional, and a friend for life.

4.0
Verified Homeowner
Las Vegas, on May 27, 2018

They care about our family concerns and needs. They were always available when I need to talk and ask questions.

5.0
Verified Homeowner
Las Vegas, on Apr 03, 2018

Adequate to this point.

4.0
Verified Homeowner
Las Vegas, on Jan 16, 2018

[removed] and [removed] have both been great and always professional!

5.0
Verified Homeowner
Las Vegas, on Nov 26, 2017

other builders offer much more as standard items, like towel racks, choice of plants in the landscape, etc.

4.9
Verified Homeowner
Las Vegas, on Oct 19, 2017

[name removed] foreman [name removed] and realtor [name removed]

4.9
Verified Homeowner
Las Vegas, on Aug 31, 2017

Both [removed] and [removed] were incredible to work with. Great partners in the home building process and go over the top to make it a great experience.

5.0
Verified Homeowner
Las Vegas, on Apr 23, 2017

Great customer service and they really care about the person buying the house and want the best for the homeowner

5.0
Verified Homeowner
Las Vegas, on Apr 05, 2017

When I did my walk through the maid where still cleaning. [removed] lack of detail and issues that should of been resolved before I even viewed the home

3.5
Verified Homeowner
Las Vegas, on Mar 23, 2017

I most definitely like the product (the house itself) but absolutely did not appreciate the sales/customer service. Absolutely horrible. And management provided absolutely not support or resolution along the way. Very disappointing.

4.0
Verified Homeowner

MOST RECENT 50 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Las Vegas, on Oct 06, 2019

Woodside met every commitment and promise made to us. There were discounts on because I was a military veteran àND the developer included a discount. [removed] Woodside staff were very knowledgeable and professional especially [removed] and [removed].

5.0
Verified Homeowner
Las Vegas, on Jul 29, 2019

Entire experience

4.8
Verified Homeowner
Las Vegas, on Jul 25, 2019

All the help from

5.0
Verified Homeowner
Las Vegas, on Jul 01, 2019

Everyone that I met was very nice and very helpful especially my sales person.

5.0
Verified Homeowner
Las Vegas, on Jun 09, 2019

House was turned over to us as promised. Realtor and construction supervisor were both courteous and professionals in their field of expertise.

5.0
Verified Homeowner
Las Vegas, on May 25, 2019

We appreciated the utmost care and consideration we received from [removed] throughout the entire transaction. Since we were moving from Hawaii, she went beyond the call and handled everything long distance very well.

5.0
Verified Homeowner
Las Vegas, on May 08, 2019

This was the greatest home buying process experience! From the initial viewing of the model houses and signing a contract. [removed] did an amazing job. She was very professional in communicating the various schedules and flexing to our needs. She always made herself available to answer any questions and collaborating with the builder. When the house is ready for the frame walk and the final walk. [removed] was very professional going through everything and making sure we were happy to call the house, our home. He always maintained a “yes” attitude, even though our demanding request. He’s very good in coordinating our standards to his team and getting things done in our expected time frame. Lastly, after delivery, we noticed a crack in the granite counter top in the master bathroom. We contacted [removed] and he promptly scheduled a visit. [removed] arrived with a very positive attitude and promptly coordinated the replacement of the counter top. During the replacement, [removed] came in before to prepared everything and afterward, he cleaned and put all the stuff away nicely! Overall, the quality and experience we've received from [removed], [removed], and [removed] was top notch!! We're very happy with our Woodside quality home and I would recommend this builder to all my friends and family. Thanks for going above and beyond to make sure we've received the best service and making the house, our new home!! :)

5.0
Verified Homeowner
Las Vegas, on Apr 18, 2019

[removed] professionalism of the staff.

4.7
Verified Homeowner
Las Vegas, on Apr 16, 2019

[removed] was such a pleasure to work with

4.9
Verified Homeowner
Las Vegas, on Apr 09, 2019

Staff particularly [removed], [removed] & [removed] were very helpful and treated us with the utmost respect. Woodside Homes should be proud of these professional workers.

4.7
Verified Homeowner
Las Vegas, on Apr 09, 2019

Customer service has been excellent. Quality of workmanship is horriffic.

3.9
Verified Homeowner
Las Vegas, on Apr 07, 2019

[removed] design of the house

4.7
Verified Homeowner
Las Vegas, on Mar 26, 2019

[removed] sales representative ([removed]), the associates at the design center, and even the superintendent [removed] was so understanding and accommodating. [removed] home itself is great and can’t be happier but the experience of buying a new home and the 6 month anticipation of getting it done, all the people that worked with me were so amazing. Top notch.

4.9
Verified Homeowner
Las Vegas, on Mar 23, 2019

[removed] was an absolute pleasure to work with throughout the entirety of this process. I am a remote owner living in the Dallas-Ft Worth area and she kept me up to speed at all times. A real pro.

4.5
Verified Homeowner
Las Vegas, on Mar 12, 2019

Customer service

4.6
Verified Homeowner
Las Vegas, on Mar 03, 2019

Convenience.in electronics transactions due to distance

4.7
Verified Homeowner
Las Vegas, on Mar 02, 2019

Ready to move in.

5.0
Verified Homeowner
Las Vegas, on Feb 21, 2019

[removed] people who supported us (the Woodisde Agents) were wonderful. That was what we liked best.

5.0
Verified Homeowner
Las Vegas, on Jan 27, 2019

Luxury

4.8
Verified Homeowner
Las Vegas, on Jan 24, 2019

[removed] helpfulness of the sales team is unmatched.

4.5
Verified Homeowner
Las Vegas, on Jan 19, 2019

Going above and beyond of all the people who made sure we have a very nice home. From sales to construction manager, everyone has been very accommodating. Now I have not tried the customer service yet, so I will not comment on that for now.

4.9
Verified Homeowner
Las Vegas, on Dec 24, 2018

[name removed] sales staff

4.6
Verified Homeowner
Las Vegas, on Dec 13, 2018

My sales [removed], [removed], was amazing and so great to work with throughout the entire process. Move in was very smooth also. Everything was so easy and stress free.

5.0
Verified Homeowner
Las Vegas, on Nov 27, 2018

[removed] sales rep [removed] was the only person that made this experience better, she was involved and had to resolve all issues even when they were not in her jurisdiction. I would recommend [removed] to help anyone looking for a home.

3.2
Verified Homeowner
Las Vegas, on Nov 05, 2018

[name removed] sales person was very knowledgeable and thorough

3.8
Verified Homeowner
Las Vegas, on Oct 30, 2018

there was nothing to "like best" - the personnel are uncaring and most unable to assist without having to call and ask. So much time goes by they forget to call back- mostly describes the "sales agents". They are merely and ONLY home buyer Order Takers. [removed] model in use with having Order Takes having to field CONSTRUCTION questions is ridiculous. Weekly construction updates took the form of phone calls to wife or i during middle of day, some a tex to our and not other, sometimes an email. Who knew what or when to expect and 50% of the time when Thurs rolled around i had to ask for it.

2.8
Verified Homeowner
Las Vegas, on Oct 29, 2018

[removed] was great and so was [removed]

3.5
Verified Homeowner
Las Vegas, on Sep 18, 2018

[removed], is the best home seller I ever met in my life. She is an outstanding lady to talk yo, everything was well explained AND SHE ALWAYS KEPT ME UP TO DATE DATE WITH WHAT IS HAPPENING , PROGRESS, REALTOR, LENDER, CONNIE IS THE BEST.....she connected me to those people real well....if [removed] dont call, she always kept me up to date thru text messages. A real busy lady

5.0
Verified Homeowner
Las Vegas, on Sep 08, 2018

Honestly only part that was pleasantly were the sales Associates in the model homes

3.4
Verified Homeowner
Las Vegas, on Aug 13, 2018

Everyone was very helpful and informative

4.7
Verified Homeowner
Las Vegas, on Jun 01, 2018

As a teacher, I am a people person, therefore, what I liked best about the purchase experience with Woodside Homes was the individuals at the office; I was very pleased with the help my family and I received from [removed] and [removed]; they were very helpful through the process, and they continue to help us 30 days after closing. Their attention to detail and relentless commitment to their customers is beyond extraordinary.

5.0
Verified Homeowner
Las Vegas, on May 29, 2018

[removed] was fabulous. She always put us at ease and is a real professional, and a friend for life.

4.0
Verified Homeowner
Las Vegas, on May 27, 2018

They care about our family concerns and needs. They were always available when I need to talk and ask questions.

5.0
Verified Homeowner
Las Vegas, on Nov 26, 2017

other builders offer much more as standard items, like towel racks, choice of plants in the landscape, etc.

4.9
Verified Homeowner
Las Vegas, on Oct 19, 2017

[name removed] foreman [name removed] and realtor [name removed]

4.9
Verified Homeowner
Las Vegas, on Aug 31, 2017

Both [removed] and [removed] were incredible to work with. Great partners in the home building process and go over the top to make it a great experience.

5.0
Verified Homeowner
Las Vegas, on Apr 23, 2017

Great customer service and they really care about the person buying the house and want the best for the homeowner

5.0
Verified Homeowner
Las Vegas, on Apr 05, 2017

When I did my walk through the maid where still cleaning. [removed] lack of detail and issues that should of been resolved before I even viewed the home

3.5
Verified Homeowner
Las Vegas, on Mar 23, 2017

I most definitely like the product (the house itself) but absolutely did not appreciate the sales/customer service. Absolutely horrible. And management provided absolutely not support or resolution along the way. Very disappointing.

4.0
Verified Homeowner

MOST RECENT 50 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Las Vegas, on May 21, 2020

So user friendly!! We have never experienced this level of customer service,in any department of Woodside,nothing compares. Extremely quick responses too,even during a pandemic! I can't even get ahold of my bank right now ???????

5.0
Verified Homeowner
Las Vegas, on May 06, 2020

[name removed] quality of this home is crap. At 400k you would think Woodside would take the time to build a quality home. [name removed] has been working with us to help correct all the quality issues.

3.2
Verified Homeowner
Las Vegas, on Apr 26, 2020

Have not been able to experience

2.5
Verified Homeowner
Las Vegas, on Mar 24, 2020

We have recently been assigned a new customer care rep. He seems to want to help.

1.6
Verified Homeowner
Las Vegas, on Feb 25, 2020

Everything

5.0
Verified Homeowner
Las Vegas, on Aug 06, 2019

[removed] gave great customer service. I am still working with contractors to get things fixed

4.2
Verified Homeowner
Las Vegas, on Jul 13, 2019

They have been very responsive and gets back to me right away whenever I contact them. They have been very respectful and professional by coming on time and evaluating/resolving issues in the right amount of time.

5.0
Verified Homeowner
Las Vegas, on Jul 09, 2019

[name removed] customer is excellent

5.0
Verified Homeowner
Las Vegas, on Jul 09, 2019

When people eventually come out, they do fix the issue

4.2
Verified Homeowner
Las Vegas, on Jul 02, 2019

[removed], our service contact is very pleasant and prompt at getting things done right.

5.0
Verified Homeowner
Las Vegas, on Jul 02, 2019

[removed] and [removed] have been the most wonderful people to work with

5.0
Verified Homeowner
Las Vegas, on Jun 14, 2019

[name removed] personal attention we received was amazing. I didn't feel like a number...I felt like a person

5.0
Verified Homeowner
Las Vegas, on Jun 08, 2019

They handle immediately

4.9
Verified Homeowner
Las Vegas, on Mar 26, 2019

Every time I’ve submitted a repair request they are very quick to respond and schedule the appointment. [removed] has been so great to deal with. Very impressed by the professionalism by Woodside.

5.0
Verified Homeowner
Las Vegas, on Mar 25, 2019

Things get fixed quickly

5.0
Verified Homeowner
Las Vegas, on Feb 13, 2019

Wonderful

5.0
Verified Homeowner
Las Vegas, on Jan 17, 2019

Warranty service, was clearly explained in the handout given, verbally and in written words. All the point of contacts in case of emergency. it;s not like when the house got turned over, that whatever happens, that it's my own problem to solve.[removed] builder shows they care and will not leave us behind. As far as customer service is concerned, I would like to thank Ms [removed],. She is a very kind, very nice lady who took good care of me from the start to finish. We had great communication either by text , email or phone call. I sure appreciate also Mr [removed] and his assistant Mr [removed] for their great customer service support.

5.0
Verified Homeowner
Las Vegas, on Dec 08, 2018

They always got back to me within a day and they showed up in the time frame they gave to me.

4.9
Verified Homeowner
Las Vegas, on Oct 04, 2018

I have not had any issues with the home, I have been very satisfied with the service and the overal support from all parties.

5.0
Verified Homeowner
Las Vegas, on Sep 01, 2018

[removed] overall customer service I have received from everyone I have met during the process of purchasing my home has been great!

5.0
Verified Homeowner
Las Vegas, on Apr 03, 2018

Adequate to this point.

4.0
Verified Homeowner
Las Vegas, on Jan 16, 2018

[removed] and [removed] have both been great and always professional!

5.0
Verified Homeowner

MOST RECENT 50 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Las Vegas, on May 25, 2020

They are always keeping in touch as far as how is the home, etc.

5.0
Verified Homeowner
Las Vegas, on May 11, 2020

[name removed] customer service we received was outstanding! We truly appreciated the assistance from [name removed], [name removed], [name removed] and [name removed] (sorry, we don't remember last names). They truly went beyond the call!

4.0
Verified Homeowner
Las Vegas, on Oct 25, 2019

customer service

4.6
Verified Homeowner
Las Vegas, on Aug 26, 2019

From the very beginning process dealing with the sales agent, [removed] to the superintendent to dealing with warranty repairs with [removed] the process has been amazing. [removed] has been so responsive to make appointments to resolve any issues, very pleasant to deal with and always follows up to make sure everything was handled. We are so impressed.

4.9
Verified Homeowner
Las Vegas, on Aug 25, 2019

[removed] the representative was amazing. Extremely professional and what was most important was his respect to home owners & property- very trustworthy.

4.9
Verified Homeowner
Las Vegas, on Aug 22, 2019

Great experience great staff very professional from sales office, design center and to construction management these group of people are amazing!

4.9
Verified Homeowner
Las Vegas, on Aug 22, 2019

A brand new home is very nice

4.1
Verified Homeowner
Las Vegas, on Jul 29, 2019

Warranty repair process and working with [removed].

4.2
Verified Homeowner
Las Vegas, on Jul 20, 2019

Job site personnel ([removed]) was accessible, knowledgeable, and helpful.

3.5
Verified Homeowner
Las Vegas, on Jun 27, 2019

friendly

5.0
Verified Homeowner
Las Vegas, on Jun 26, 2019

Very courteous, each question asked were answered to our satisfaction. Mr [removed] showed us room by room and and how to cars for switches and different controls. We had a chipped bathroom mirror and it was quickly replaced. Mr [removed] knows how to take good care of peoples needs. Very reliable.

4.8
Verified Homeowner
Las Vegas, on Apr 30, 2019

[removed] quality of the house is amazing.

5.0
Verified Homeowner
Las Vegas, on Mar 26, 2019

[removed] builder was helpful and was a great support system through the building process.[removed] builder also provided continuous support throughout the year I have owned the home. There is nothing structurally or layout wise we would change. We love our home.

5.0
Verified Homeowner
Las Vegas, on Jul 21, 2018

the foreman [removed]

3.9
Verified Homeowner